TRANSFORM THROUGH EVOLUTION
The science of competition combines the art of co-operation during digital transformation
fast & agile
ELUCIDATE SCALE OF CUSTOMER-CENTRIC CULTURE WITHIN YOUR ORGANISATION
Win hearts & minds of customers to
build loyalty
Why current customer experience metrics have failed to drive a customer-centric culture
There is a colossal scarcity of an authentic customer-centric culture in the telecoms space and markets generally, in the era of digital transformation. The ability to measure progress effectively, as cultures evolve, is largely non-existent. This is now remedied with the Zenith Choice breathtaking new innovations in customer experience measurement. Integrated employee and customer evaluations, relative to competitors, accurately determine how aligned the workforce has become to win, keep and nurture customers pre-and post purchase. Furthermore it is quick and easy to use and deploy, gives immediate results, is tracked over time and can be assessed globally or locally, overall, by department, country, region or sector.
100 Benchmark - Your passport to sustainable competitive advantage.
The failure of a customer-centric culture to emerge among telcos in recent years is multi-factorial. However, one of those factors, unquestionably is that the customer experience metrics relied on are simply not up to the job.
Win hearts & minds to outfox competitors
Benchmarking relative competitive position has never been more crucial. Disruptive offers have caused left field access to traditional, established, markets. In recent years the competitive landscape has changed dramatically. Digital transformations require agile and flexible processes. Many customers appear very satisfied from standard survey data collected, yet when new innovative offers, from existing or new competitors, better meets their requirements their loyalty switches.
Are you trusted to meet customer expectations better than rivals?
Find out today. Organisations with more than 250 employees may request a demo of 100 Benchmark, the most accurate monitor of customer-centric evolution of your organisation, currently available. You must meet customer expectations better than competitors and be the most trusted supplier to meet current and future customer requirements.
EXPERT OPINION
DIGITAL TRANSFORMATION REQUIRES CULTURE TRANSFORMATION
Culture change is the biggest barrier faced during the digital transformation process. There are too many silos. There is too little cross-departmental cooperation and co-ordination. A service organisation without a service culture is doomed to extinction.
Customer-centric cultures are evolving. You can measure your evolutionary progress with our new Zenith Choice service, 100 Benchmark. Where your score is above 100 you have reached that breakthrough moment.
Zenith Choice
Marc Anne, TESTIMONIAL
"Zenith Choice is to my knowledge the first company to properly measure the level of cultural change within an organisation."
"To have a customer-centric culture, independently assessed, is very compelling because it provides an anchor for senior managers to stay focused on implementing the change that is essential to deliver an exceptional customer experience as well as a means to measure it over time".
PRESTIGIOUS AWARD CEREMONY
LONDON OCT 2021
Get a head start and start playing culture transformation game.
WORLD COMMUNICATIONS AWARD
CELEBRATING 23 YEARS OF QUALITY, EXCELLENCE, AND INNOVATION
PEOPLE & CULTURE AWARD
A sample of your workforce plays the customer-centric culture transformation game Tiger Twist. It assesses workforce alignment to outstanding customer experience and gives employees a voice.
EMPATHY EMOTIONAL INTELLIGENCE
2020 RESULTS
PEOPLE AND CULTURE AWARD
Winner: Altice Portugal - KAIROS Programme
Short listed
Deutsche Telekom Global Carrier
KT Corporation - K-Box (KT's Knowledge Box)
Ooredoo Maldives
PCCW Global
TalkTalk Business
CULTURE - BARRIER TO DIGITAL TRANSFORMATION
Culture change is the biggest barrier faced during the digital transformation process. There are too many silos. There is too little cross-departmental cooperation and co-ordination. A service organisation without a service culture is doomed to extinction.Customer-centric cultures are evolving. You can measure your evolutionary progress with our new Zenith Choice service 100 Benchmark. Where your score is above 100 you have reached that breakthrough moment
ABOUT ZENITH CHOICE
Synergies for Abundance
Zenith Choice, the specialist firm monitoring customer-centred cultural evolution, deploys its consulting expertise and 'software as a service' applications in more than 30 countries. It is best known for its very powerful, yet elegantly simple, digital zenith method for monitoring customer-centric evolution. It provides effective measurement of culture change for transforming organisations. Zenith Choice helps organisations monitor and overcome the difficult cultural barriers associated with implementing customer-centric, digital transformations, in the face of change resistance, disruptive innovations and a dramatically changing competitive landscape. The Zenith Choice method combines the science of competition with the art of human experience to help people and organisations transform processes and transcend barriers to achieve sustainable, lucrative, growth in local, regional or global markets.
The Zenith Choice Coefficient is the measure of culture change - where the science of competition encounters the art of human experience to transform and transcend.