100 BENCHMARK
The Zenith Choice product offer is called 100 Benchmark.
It's elegantly designed to measure customer-centric culture.
A sample of the workforce play the culture transformational game Tiger Twist. The resultant analysis shows the amount of customer perceived value created during game play. The higher the customer perceived value the higher the loyalty and less chance of defection to competitors at the point of purchase.
Loyalty is earned through meeting customer expectations better than rivals.
100 Benchmark
Zenith Choice developed a measure inspired by evolutionary biology to test whether an organisation embraces a customer-centric focus, in all areas, during transformation to a service culture.
It forms the critical part of a new service know as 100 Benchmark which you can buy right now to measure customer-centric culture change in your own organisation.
If you a serious about ensuring an outstanding customer experience, you already know that it can only be obtained from a workforce fully aligned to your strategy, who are energised and empowered to deliver the compelling value propositions that benefit your customers. Subscribe to 100 Benchmark without delay to see just how aligned your workforce is in meeting objectives and how aligned your company is in empowering and engaging employees.
Benchmark
